The most common reason why you might not have received an order confirmation is that you have not filled in your email address correctly. Also, if you have not completed all the steps in the order process including clicking on ”Send order”, the order will not have been processed.

This can depend on your browser and/or if you do not allow pop-ups, cookies or javascript. We recommend that you use Internet Explorer to place an order.

Vi kan ändra och lägga till varor i din order om du har valt faktura som betalsätt. Om du har betalat med kort kan tillägg inte göras i din order. Här kan vi endast ta bort varor i din order. Observera att ändringar enligt ovan endast kan göras förutsatt att din order inte gått till plock och pack på vårt lager.

Due to our commitment to process orders quickly, there is only a short period of time in which you may cancel your order. Unless your order has already been sent for packing, you are welcome to call us at +46 31 755 0059 and we can cancel the order for you. You can also do this via mail, however, unless you receive a mail confirming the cancellation, we are not responsible for any order which goes through. If you are unable to cancel the order, you are entitled to return the goods within 14 days of receipt and we will refund you in full, minus shipping costs. For more information on returns, see section on “Returns”.

Due to our commitment to process orders quickly, there is only a short period of time in which you may change your order. We can both add or delete products from your order if you have chosen Invoice as your payment method. Invoicing is only applicable in Sweden. If you have paid your order by credit card we cannot add any products to your order. We can, however, delete products and credit your credit card. Please observe that if your order has already been sent for packing, no changes can be made to the order.

If your purchase is not accepted when you choose to pay by invoice, there can be a few reasons:

1. You must be 18 to order by invoice.
2. The delivery address must be the same as the invoice address and the invoice address must correspond to the address which is your permanent address.
3. You might have filled in the incorrect civic registration number (in Swedish: personnummer) or organisation number, if you are a company. These numbers must correspond to the officially registered addresses.
4. You might have exceeded the maximum amount approved for your order and Klarna, the company we use to handle invoices, do not authorize the purchase.
5. If you would like to know your credit amount, you can contact Klarna at +46 (0)8-58 61 26 00

In addition to the cost of the products, a shipping cost will be charged. The shipping cost varies depending on the size of your order and which country you are ordering from. The shipping cost will be displayed in the payment site before you confirm that you want to place the order. For Swedish residents only: If you choose to receive an invoice, an invoice charge of SEK 35,- will be charged. All charges will be displayed to you before you are asked to confirm and send the order.

På grund av regler och bestämmelser från leverantören av faktura-tjänsten kan vi tyvärr inte erbjuda att leverera produkter till annan adress än den som fakturan skall skickas till.

It is very important that you fill in the code exactly the way you have received it, complete with both small and large letters. When you have filled in the code, you have to click on the “Update” button. If everything is correctly filled in, the order amount will appear on the order.

At present we do not have a shop where you can purchase or pick up your goods. Everything is handled and shipped by our warehouse in Borås.

We use the Swedish post office for our deliveries and your order can be delivered as a letter, post package or as a pallet, depending on the size.

In Sweden the post office will deliver the goods to your door. If the package is too big, they will notify you that there is a package for you at the post office. You might also receive notification by sms (text message) or on paper when the package is available to be picked up from the nearest post office. Large goods are delivered on a pallet and in this case you will be contacted by the post office to schedule a time of delivery.

When your order has been processed and shipped you will receive notice via the email address you have filled in on your order. Furthermore you will receive a tracking number if your package is sent as a package and not just as a letter. With this tracking number you can trace the progress of your order on www.posten.se
. If your delivery is in the EU, we use the postal system and for the rest of the world we use UPS. If there is no tracking number, your order has been sent as a standard letter.

Your order does not leave our warehouse until it is complete, unless otherwise agreed upon. Your order can include so many products that we send them in separate packages, each with an individual tracking number. This means that you can receive several notifications from the post office. Each notification whether it arrives as a text message or physically is individual and applies only to one package. These notifications can arrive at different times.

We always try to deliver as soon as possible and if the product/s you have ordered are in stock, delivery can happen within 2-5 days. If however, the product/s are not in stock, the delivery can take up to 10-15 working days. Further delays can happen if the product is also out of stock at the supplier. If this is the case, we will do our best to notify you of the delay.

Your order does not leave our warehouse until it is complete. If one or more of the ordered products are not in stock the other products will not be shipped until the order is complete.

For information on whether the product is in stock or not, go to the “Information” link under the product. Status is shown under the “Add to cart” button.

The invoice will follow in the mail after you have received your order.

Our goal is that you are completely satisfied with your purchase. If for any reason you are not satisfied, simply return your purchase in its original packaging together with the receipt within 14 days of your purchase to:
Crossroads
c/o Samhall AB
Kurödsvägen 9
451 55 Uddevalla
Sweden
We are unfortunately not able to exchange one product for another. In that case we must ask you to return the unwanted product within 14 days and place a new order online.

The return process takes about 14 days from the day we receive the returned product in our warehouse. If you have paid by credit card, the money will be credited the same credit card from which you purchased the product. For Swedish residents paying by invoice, the invoice will be adjusted and a new invoice will be sent to you.

All complaints should be emailed to us together with a description of the problem. In many cases we might ask you to complement the email with photos of the damaged goods. Due to our many suppliers procedures may vary. We do our utmost to expedite your complaint as quickly and easily as possible.