WELCOME!
Below, you will find all the information you need to feel secure in your purchasing at the Design House Stockholm Web Shop. Design House Stockholm entrusts Crossroads with the order management and distribution of our offers. The products are dispatched by Design House Stockholm, and our partner Crossroads Loyalty Solutions AB is the seller.
CONFIDENTIALITY AND SECURITY
INTERNET
ORDER
PAYMENT
All prices in the shop are inclusive of VAT / Swedish sales tax (6%, 12% or 25%). Exception is delivery outside the European Union, which is tax-free. If VAT rates change, Crossroads reserves the right to alter prices accordingly.
Orders that are shipped to countries outside of the EU(European Union may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. You can pay by:
DELIVERY
Orders that are shipped to countries outside of the EU(European Union may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. You can pay by:
- Credit card
If you pay with a credit card, you must specify your own card number, the expiry date of the card (year and month), and the cvv/cvc code. Please note that your account will be debited at the time of purchase. - Invoice
Invoice payment only availbale for delivery within Sweden. For invoice payment conditions, please click here .
DELIVERY
The standard mode of delivery of your order is by post to your local mail distribution centre. We always deliver your order as quickly as we can, generally within no more than 14 days. If the goods are not in our warehouse, delivery may take rather longer, in which case this is stated along with the other product information. If the delivery time is still longer than expected, we will do everything we can to contact you and keep you informed. We reserve the right to cease sales of individual products.
We enclose a guarantee slip/receipt and proof of any insurance with the delivery. Remember to keep receipts, insurance documents etc. safe in case of any returns, complaints or exchanges.
You are welcome to contact our order department if you have any wishes regarding mode of delivery, or if you would like to change or cancel your order. If goods have not yet been dispatched, it is possible to add items to your order – if you would like to do this, contact us by email: designhousestockholm@crossroads.se or telephone: +46 31 755 00 59.
GUARANTEEWe enclose a guarantee slip/receipt and proof of any insurance with the delivery. Remember to keep receipts, insurance documents etc. safe in case of any returns, complaints or exchanges.
You are welcome to contact our order department if you have any wishes regarding mode of delivery, or if you would like to change or cancel your order. If goods have not yet been dispatched, it is possible to add items to your order – if you would like to do this, contact us by email: designhousestockholm@crossroads.se or telephone: +46 31 755 00 59.
Most usually, the guarantee is valid for a fixed term, e.g. one year. The guarantee may also be formulated in order to guarantee a particular characteristic of the product. If the product deteriorates during the guarantee period in a way which is covered by the guarantee, it is regarded as faulty. In this case, under Swedish Consumer Law, you have the right to require, e.g., that the item is repaired or that you are given another item in replacement.
Under Swedish Consumer Law you have three years (if no other guarantee is specified) to complain of an existing fault in an item. An existing fault may be a manufacturing fault or some other fault which was already present in the item before you received it. Such faults can become evident rather a long time after the purchase. Thus, if you receive a guarantee whose validity is shorter than the three year period, this does not mean that the complaint period is shortened. The difference is that, once the guarantee expires, you must prove that any fault of which you complain already existed when you received the item.
COOLING-OFF PERIODUnder Swedish Consumer Law you have three years (if no other guarantee is specified) to complain of an existing fault in an item. An existing fault may be a manufacturing fault or some other fault which was already present in the item before you received it. Such faults can become evident rather a long time after the purchase. Thus, if you receive a guarantee whose validity is shorter than the three year period, this does not mean that the complaint period is shortened. The difference is that, once the guarantee expires, you must prove that any fault of which you complain already existed when you received the item.
You have a full right to change your mind and to exchange products. You have a 14-day cooling-off period in accordance with Swedish Consumer Law dating from the day on which you received the item or fetched it from the Post Office. Naturally, this is on condition that the item is unused and that the item is returned complete in its original packaging. The cooling-off period does not apply to hygiene goods or articles of consumption if packaging is broken.
Refunds for products take place through Crossroads.
Under the cooling-off period regulations, you must pay the costs of return freight yourself. If the item is damaged or lost during its return by you to Crossroads, you are liable to pay for it. We do not accept returns sent to us cash on delivery.
COMPLAINTRefunds for products take place through Crossroads.
Under the cooling-off period regulations, you must pay the costs of return freight yourself. If the item is damaged or lost during its return by you to Crossroads, you are liable to pay for it. We do not accept returns sent to us cash on delivery.
A complaint means that you inform the seller:
Your right to complain expires under Swedish Consumer Law after three years from your receiving the item. The item may have a guarantee period shorter than three years, but this does not affect the complaint deadline under the law.
To ensure that you do not lose out on your rights:
FREIGHT CHARGES- that you will not accept the item.
- that you specify in which respect you regard the item as faulty
Your right to complain expires under Swedish Consumer Law after three years from your receiving the item. The item may have a guarantee period shorter than three years, but this does not affect the complaint deadline under the law.
To ensure that you do not lose out on your rights:
- Always complain as soon as possible!
- In case of complaints, fill out the form below.
Unless otherwise specified, a freight charge is added to every order. The freight charge is clearly shown in the checkout before you place your order. The charge is irrespective of how many products have been ordered.
UNCOLLECTED PACKAGESFor packages which have not been collected, Crossroads reserves the right to charge you for the costs equivalent to double the freight charge (e.g. 20 € for a freight charge of 10 €).
CONFIDENTIALITY AND SECURITY
TREATMENT OF CUSTOMER INFORMATION
Crossroads Loyalty Solutions AB, org nr 556578-1571, Gamlestadsvägen 2
415 02 Göteborg, telephone number +46-31-7550059, is responsible for all processing of your personal data. Jan Andréasson is the personal data representative at Crossroads.
Crossroads processes all personal data that you supply in a lawful and correct manner.
As you order goods, report an interest in our products or offers or contact Crossroads in any other way, Crossroads will ask you to supply personal data. These data may e.g. include your contact information (such as your name, personal identification number, address, telephone number, email address), business contact information (such as your job title, department and registration number), user name and password, payment card information, financial information (such as financial account information), employment information and/or other information (such as shopping preferences, language preference, age, date of birth, gender and family status). In order to fulfill its obligations towards you and to provide you with satisfactory service, Crossroads must process these personal data.
Crossroads processes your personal data for the following purposes:
Your personal data will only be processed by Crossroads, companies within the Crossroads’ company group and companies that Crossroads collaborates with.
According to Section 26 in the Swedish Personal Data Act (1998:204), you are once every year entitled to obtain information from Crossroads regarding what personal data concerning you that Crossroads is processing and how Crossroads does so. You will receive this information free of charge. To receive such information, please submit a written request thereof to Crossroads and include your personal signature.
You are furthermore, according to Section 28 in the Swedish Personal Data Act, entitled to demand rectification regarding your personal data. You are also entitled to revoke your consent to the processing of your personal data at any time.
You decide for yourself if you want to supply your personal data to Crossroads and allow these data to be processed by Crossroads. However, if you choose not to consent, Crossroads may not be able to receive, process and execute your order. Similarly, Crossroads may not be able to fulfill its obligations towards you if you revoke your consent to the data processing.
By supplying your personal data and submitting your order to Crossroads, you also consent to let Crossroads process your personal data.
PAYMENT PROVIDER FOR CARD TRANSACTIONS415 02 Göteborg, telephone number +46-31-7550059, is responsible for all processing of your personal data. Jan Andréasson is the personal data representative at Crossroads.
Crossroads processes all personal data that you supply in a lawful and correct manner.
As you order goods, report an interest in our products or offers or contact Crossroads in any other way, Crossroads will ask you to supply personal data. These data may e.g. include your contact information (such as your name, personal identification number, address, telephone number, email address), business contact information (such as your job title, department and registration number), user name and password, payment card information, financial information (such as financial account information), employment information and/or other information (such as shopping preferences, language preference, age, date of birth, gender and family status). In order to fulfill its obligations towards you and to provide you with satisfactory service, Crossroads must process these personal data.
Crossroads processes your personal data for the following purposes:
- Crossroads’ customer activities (this refers to all routines regarding customer services, counseling, sales, registration, notification, payment, debt collection, complains and other such services that relate to the sale of goods/services);
- Crossroads’ marketing activities (this refers to all measures that concern marketing of goods/services that Crossroads sells/mediates, including distribution of marketing materials).
Your personal data will only be processed by Crossroads, companies within the Crossroads’ company group and companies that Crossroads collaborates with.
According to Section 26 in the Swedish Personal Data Act (1998:204), you are once every year entitled to obtain information from Crossroads regarding what personal data concerning you that Crossroads is processing and how Crossroads does so. You will receive this information free of charge. To receive such information, please submit a written request thereof to Crossroads and include your personal signature.
You are furthermore, according to Section 28 in the Swedish Personal Data Act, entitled to demand rectification regarding your personal data. You are also entitled to revoke your consent to the processing of your personal data at any time.
You decide for yourself if you want to supply your personal data to Crossroads and allow these data to be processed by Crossroads. However, if you choose not to consent, Crossroads may not be able to receive, process and execute your order. Similarly, Crossroads may not be able to fulfill its obligations towards you if you revoke your consent to the data processing.
By supplying your personal data and submitting your order to Crossroads, you also consent to let Crossroads process your personal data.
Your card number, personal ID number and payment amount are submitted to Debitech. Debitech does not have permission to forward this information elsewhere, apart from to the card company for authorisation of the amount. Debitech uses the latest security technology, and works together with banks and financial authorities to ensure quality and security. All information is encrypted with 128-bit SSL-encryption.
INTERNET
COLOURS
We cannot guarantee that the colours shown on the website will exactly reproduce the real colours of the item offered. The reproduction of colours depends on the settings in your computer.
JAVASCRIPTJavaScript must be activated in your browser in order for the site to work.
COOKIESWhat is a cookie?
LINKSA cookie is a small file which is stored on your computer by the website you visit. Cookies are used by most websites to give you access to various functions. The information in the cookie can be used to follow a user’s surfing history.
There are two types of cookies. The first saves a file on your computer long-term. This type is used, for example, for functions showing new developments since the user’s last visit to the website concerned. The other type of cookies is known as session cookies. Our shop website only uses session cookies. This means that, during the time you are visiting us and surfing our site, a cookie is temporarily stored in your computer’s memory in order, for example, to control the appearance of menus, and ensure that the correct information is displayed for you. Session cookies are not stored on your computer, but disappear when you close your browser.
How can you avoid cookies?There are two types of cookies. The first saves a file on your computer long-term. This type is used, for example, for functions showing new developments since the user’s last visit to the website concerned. The other type of cookies is known as session cookies. Our shop website only uses session cookies. This means that, during the time you are visiting us and surfing our site, a cookie is temporarily stored in your computer’s memory in order, for example, to control the appearance of menus, and ensure that the correct information is displayed for you. Session cookies are not stored on your computer, but disappear when you close your browser.
You can switch cookies off in your browser, but this may mean that you cannot use certain websites. You can find out exactly how to do this by reading the documentation/help files for your browser.
Our website may contain links to other websites which are not under our control. We disclaim all responsibility for the integrity and content of these websites, and provide these links solely in order to make it easier for our users to find more information within specific areas.
ENCRYPTIONIn the shop, we protect your information with encryption. SSL stands for Secure Sockets Layer, and is a function encrypting all information which is sent between buyer and seller.
If you have any questions, you are welcome to contact Crossroads Loyalty Solutions customer services:
email: designhousestockholm@crossroads.se
telephone: +46 31 755 00 59.
telephone: +46 31 755 00 59.